Frequently Asked Questions

Questions about EverMint, answered clearly.

Learn how EverMint uses advanced diagnostics, human expertise, and connected health information to help you understand and protect your future health.

What is EverMint?

EverMint is a proactive health intelligence platform designed to help you understand your current biology, identify hidden risks, and build a clearer picture of your long-term health trajectory.

What do I actually get?

A clinician-guided program, your health in one place, and results you can track. See what you leave with on our homepage.

How is EverMint different from traditional healthcare?

Traditional healthcare often responds after symptoms appear. EverMint focuses on earlier signals, longitudinal patterns, and proactive decision-making so you can act before small issues become larger problems.

Privacy & data security

How do you keep my health information safe?

Your information is stored in a secure, HIPAA-regulated system on Amazon Web Services (AWS). Every company that handles your health information for us has signed a Business Associate Agreement, a legal contract that holds them to HIPAA's privacy and security rules. Your information is encrypted while it travels between your device and EverMint, and it's encrypted while it's stored. Our database sits on a private network and can't be reached from the public internet.

Who can see my information?

You and your care team. You can only see your own record. Our clinicians and staff sign in with their own named accounts, and their sessions time out automatically. Every time someone on our team opens or changes your record, we log who it was, what they did, when, and from where. That log can't be edited, and we keep it for as long as HIPAA requires.

What extra protection do you add?

We lock your most sensitive details a second time, one by one, before they're saved. That includes your name, phone number, address, conditions, medications, allergies, family history, messages and notes from your care team. Even if someone got a copy of our database, they couldn't read your chart without a separate key, which is kept locked away and never stored in our code. Documents you upload are kept in private, encrypted storage and open only through links that expire quickly. We never store your password in readable form.

Will texts or emails show my health details?

No. Texts and email notifications stay general. To see any health details, you sign in to your secure account.

Do you use AI with my information?

Our care team uses an AI assistant to help with clinical work. It runs inside EverMint's own secure AWS account, under the same HIPAA agreement. Nothing it drafts goes into your record on its own; a member of your care team reviews it first.

Do you ask for my permission?

Yes. You give your consent before your care team starts working with your information.

More questions

What does EverMint test?

EverMint looks at key systems such as heart and metabolic health, hormones, genetics, inflammation, nutrition and daily habits. See What We Test.

How does EverMint address nutritional health?

Nutritional health is woven into every EverMint assessment. We review micronutrient status, metabolic response, dietary patterns, and how nutrition interacts with hormones, inflammation, cognition, and longevity pathways. Your program includes practical, personalized guidance rather than generic advice.

Is EverMint AI-only?

No. EverMint is AI-powered but human-guided. Your results and recommendations are interpreted by qualified experts including physicians, pharmacists, genetic counselors, wearable analysts, coaches, and data scientists where relevant.

Who reviews my results?

Your care team: a clinical pharmacist, nutritional therapy practitioner, lifestyle specialist and genetic counselor, with physician input, depending on your program.

What programs do you offer?

Two: the Focus Health Program ($899, Midlife or Heart Risk track) and the Predictive Program ($2,999). Compare them on the Programs page.

Can I use my HSA or FSA to pay for EverMint?

Many EverMint services may qualify for HSA/FSA reimbursement, including eligible clinical consultations, diagnostic testing, and other medically necessary services. Eligibility varies by service and plan. We recommend confirming with your HSA/FSA administrator before purchasing.

Is this a subscription?

No. It’s a program with a finish line. Afterward, you can keep your health profile for a low monthly maintenance fee and message your care team whenever you need us.

Do I need new labs?

Bring the labs you already have. If your care team needs more information, they’ll recommend specific tests once you’re in, and nothing is ordered without your approval.

Do you work with my doctor?

Yes. We work alongside your doctor, so decisions are shared.

Do I need symptoms to join?

No. EverMint is designed for people who want to understand and protect their health before symptoms appear. It is especially useful for proactive prevention, longevity planning, and performance sustainability.

How do I get started?

You can begin by contacting the EverMint team or choosing the program that best matches your goals. The team will guide you through the next steps privately.

Still Have Questions?

Speak with the EverMint team.

If you’re exploring whether EverMint is right for your health goals, our team can help you understand the best next step.

Book a free 30-minute call